At www.kvijmart.in, we strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, we are here to help. Please read our refund policy carefully.

### **1. Eligibility for Refunds**

You may be eligible for a refund if:

- The product is defective or damaged upon arrival.
- The product does not match the description provided at the time of purchase.
- You request a refund within **15 days** of receiving the product.

### **2. Non-Refundable Items**

Certain items are not eligible for refunds, including:

- Products that have been used or worn.
- Items that are not in their original packaging.
- Gift cards and downloadable products.

### **3. How to Request a Refund**

To initiate a refund, please follow these steps:

1. **Contact Us:** Reach out to our customer support team at [support@kvijmart.in / Whatsapp at 9034696069] with your order number and details of the issue.
2. **Return the Product:** If your refund request is approved, you will receive instructions on how to return the product. Please ensure that the item is securely packaged.
3. **Processing Time:** Once we receive the returned item, we will inspect it and notify you of the status of your refund. Approved refunds will be processed within **7-10 business days**.

### **4. Exchange Policy**

If you would like to exchange a product instead of requesting a refund, please contact us within **30 days** of receiving your order. We will guide you through the exchange process.

### **5. Shipping Costs**

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.

### **6. Changes to This Policy**

We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.

### **Contact Us**

If you have any questions or concerns regarding our refund policy, please contact our customer support team at [support@kvijmart.in].

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Thank you for shopping with us at www.kvijmart.in! We appreciate your business and are committed to ensuring your satisfaction.

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